UX Researcher (m/f/d)

Datum: 21.04.2019

Location: Haar, BY, DE

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Requisition ID: EXT000414

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its legacy for over a century. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

To support our Business Unit Digital Transformation in Haar we are looking for an


UX Researcher (m/f/d)


As a User Experience Researcher, your main responsibility is to bring the customer insights and understanding into the teams decision making. This includes understanding the customers needs, motivation and context up front, and working continuously on testing and improving the solutions after launch.


You should be an excellent communicator, with experience working cross-functionally and influencing perspectives. In addition, you will need to have a strong business instinct, track record for delivering results and the ability to help structure large amounts of information around complex customer contexts in various indications. You should be a visionary, high-energy, and intellectually curious individual who can thrive in a high demand, high performance, and constantly changing environment.

Key Responsibilities:

  • Facilitate the agile marketing teams through the process of researching and identifying user needs, mapping user journeys and developing a vision for the ideal experience by researching, conceiving, sketching, prototyping and user-testing experiences for digital engagement and solutions

  • Work closely with the agile marketing teams to translate concepts into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences

  • Working with selected agencies and the local teams, provide advice and support in the design and delivery of a test/learn/evolve approach using wireframes, user stories, user journeys, and mock-ups.

  • Support the team in identifying issues and making strategic design and user-experience decisions related to core, and new, functions and features.

  • Support the agile marketing teams to take a user-centered design approach and rapidly test and iterate campaigns and solutions

  • Collaborate with other team members and stakeholders across the Digital Transformation Team and agile marketing teams to ensure the latest thinking on digital design is incorporated into the DX Resources available



  • Bachelor Degree, preferably in Information Design, Communication Design or -Science, Psychology and /or deep knowledge in UX Research

  • Experienced in researching the design of applications, experiences, websites, products and services that balance user needs, business objectives and technological constraints

  • Expertise in applying of qualitative and quantitative market research methods

  • Knowledge with agile development processes and methodologies

  • Experience mentoring designers and other members of a cross-functional team

  • Fluent in German and English, both spoken and written

  • An incredibly passionate, curious and creative problem solver who can look for trends and new technologies to enhance our digital customer experiences

  • Someone who is intensely collaborative, and can balance gaining buy-in with an ability to decide what is right for their project

  • Strong influencing, negotiation and communication skills (written, verbal, presentation) with the ability to be a thought partner the internal and global team



Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.



Job: External Communications
Other Locations:
Employee Status: Regular
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

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