Customer Engagement Specialist Oncology - Central Switzerland (m/f) Job

Date: Jun 26, 2019

Location: Luzern, LU, CH

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Requisition ID: DIR025931

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us. MSD is investing in the digital transformation of our commercial organization in Switzerland. We transform the way how we engage, market and communicate to better meet customer needs and improve business results.

We are currently looking for a Customer Engagement Specialist (CEM) to join our oncology sales team in Switzerland. Reporting to the Sales Associate

Director, this person will be 100% field based and responsible: 

  • To achieve agreed sales, productivity and performance targets within the defined sales territory

  • Represent the Company Business Line (CBL) Oncology as the Market Leader in the immune-oncology segment

  • To take care of the customer liaison and the required support in order to meet the internal and external customer expectation by executing effectively the defined marketing and sales strategy of the CBL Oncology

  • Responsible to sell key product in the territory: Central Switzerland

  • Targets: Oncology in their own medical practice, public hospitals and private clinics.

Responsibilities will include but are not limited to the following:

  • Achieve ambitious sales and market share targets

  • Independent planning of visits according to the given customer segmentation (A/B/C) and visit frequency in accordance with the MSD Sales force objectives

  • Deliver individual sales and customer centric activities and report commercial development on a monthly base to the Sales Manager

  • Maintain, expand and address needs of the customer base in private practices, hospitals and clinics

  • Ensure competent, professional and timely product support including handling of customer inquiries

  • Maintain and build strong relationships with the targeted customer group through consultation, advice and events and establish a territory key opinion leader development plan

  • Leverage personal sales and operating expense budgets to achieve brand growth through initiatives aligned with marketing strategy and MSD compliance requirements and guidelines

  • Effective territory administration, including maintenance of record systems, daily communication with administrative systems and timely processing of business expenses

  • Effective communication with territory colleagues and relevant members of other teams (e.g. other CBLs, marketing) in order to understand, drive and maximize results

  • Provide strategic and marketing intelligence input to facilitate effective brand, sales - and budget planning

  • Participate in national and international meetings/congresses as well as educational events and training courses. Regular and independent self-study to meet market needs and keep up to date on new data and market developments

  • Communicate training needs to the Sales Manager

  • Report any complaint (e.g., Adverse Event or Quality complaint) within 24h from the receipt to the Regulatory Affairs department in accordance to the valid local SOPs.

Education and Experience:

  • Degree educated in relevant discipline OR Life science degree is required

  • Paramedic/nursing qualification, country relevant medical sales accreditation (SHQA)

  • Proven, successful selling track record (Primary and Secondary Care) minimum 1 - 3 years in pharma environment

  • Knowledge of pharma industry and its changing environment, preferably in oncology

  • Demonstrable high achiever in same or other relevant fields

  • Fluency in German and English is required. A good level of French is appreciated

Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.

Search Firm Representatives Please Read Carefully:
MSD is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at MSD via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of MSD.  No fee will be paid in the event the candidate is hired by MSD as a result of the referral or through other means.

Job: Direct Sales Generic ONC
Other Locations:
Employee Status: Regular
Travel: Yes, 100 % of the Time
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Oncology, Medical, Law, Paramedic, Compliance, Healthcare, Legal

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