Associate Specialist, Source to Settle (Japanese) Job

Date: Jul 14, 2019

Location: Petaling Jaya, B, MY

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Requisition ID: SHA001953

Company Introduction 

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. 

MSD Business Service Centers ( BSCs), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – AP in Petaling Jaya, Malaysia will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the AP region.

Role Summary 

The incumbent will be responsible for the execution and delivery of the customer service for all applicable markets in the AP. Scope of position includes handling and resolving internal and external stakeholder requests pertaining to procurement process, invoice process, and employee expense management. 

Key Responsibilities 

Resolve customer queries in the areas of procurement, accounts payable and employee expense management inquiries 
Through daily problem resolution, identify and propose process improvement 
Assist in communications with internal business customers 
Collaborate with various MSD organizations to resolve process and/or technical issues across multiple ERP systems 
Properly and effectively escalate issues that cannot be resolved real time 
Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity 
Collaborate with various personnel to resolve reconciliation issues within system and/or vendor relationships 
Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture 



Degree in Business Administration, Accounting or Finance 
Demonstrated experience in a finance or accounting department of a multinational company preferred, fresh graduate encourage to apply
Business Level fluency (oral and written) in Japanese language 
Experience working with Case/Ticket Management Software, specifically BMC Remedy 
Experience using SAP desired 
Experience working in an organization providing services across multiple markets or geographies
Strong communication bilingual in English and Japanese, interpersonal, and organization skills required

How to Apply? 

Interested candidates can submit their application online through MSD Career site. If you need further information, you can email Allison at

What we offer at MSD? 

Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life. 

Job: Shared Services
Other Locations:
Employee Status: Regular
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Accounts Payable, Medical, ERP, SAP, Finance, Healthcare, Technology, Bilingual

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