Associate Specialist, StS Thai Speaker Job

Date: Jun 12, 2019

Location: Petaling Jaya, B, MY

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Requisition ID: SHA002209

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

MSD Business Service Centers ( BSCs), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The BSC – AP in Petaling Jaya, Malaysia will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the AP region.

Role Summary

The incumbent will be responsible for the execution and delivery of the customer service for all applicable markets in the AP. Scope of position includes handling and resolving internal and external stakeholder requests pertaining to procurement process, invoice process, and employee expense management.

Key Responsibilities
  • Resolve customer queries in the areas of procurement, accounts payable and employee expense management inquiries
  • Through daily problem resolution, identify and propose process improvement
  • Assist in communications with internal business customers
  • Collaborate with various MSD organizations to resolve process and/or technical issues across multiple ERP systems
  • Properly and effectively escalate issues that cannot be resolved real time
  • Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
  • Collaborate with various personnel to resolve reconciliation issues within system and/or vendor relationships
  • Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture


  • Bachelor’s Degree in Business Administration, Accounting or Finance
  • Demonstrated experience in a finance or accounting department of a multinational company preferred, fresh graduate encourage to apply

  • Business Level fluency (oral and written) in Japanese, Korean, or Thai language

  • Experience working with Case/Ticket Management Software, specifically BMC Remedy

  • Experience using SAP desired

  • Experience working in an organization providing services across multiple markets or geographies

  • Strong communication bilingual in English and Japanese, Korean or Thai interpersonal, and organization skills required

What we offer at MSD?

Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.

Job: Shared Services
Other Locations:
Employee Status: Regular
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Accounts Payable, Medical, ERP, SAP, Procurement, Finance, Healthcare, Technology, Operations

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