Program Manager Job

Date: Jan 19, 2019

Location: Petaling Jaya, B, MY

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Requisition ID: SHA001505

MSD Business Service Centers (BSCs), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – APAC, Malaysia will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the APAC region.
The Operational Excellence Program Manager ensures the success of organization key programs and large to medium scale projects. The position involves designing and implementing projects from the beginning phase to implementation stage. This position designs, plans, establishes milestones, oversees deadline completion and resource management, as well as risk assessment and tracking processes, ensuring feasibility of each workstream. He/She would lead in the creation of standardized frameworks for project management, continuous improvement, customer relationship management and key performance metric development across all the different departments within the Business Services Center. This position will work in alignment with the Global Process Owners and Finance IT leaders, and its Operational excellence pears in the other business service centers within MSD. For this purpose, this position will be required to support development and implement best practices for the above mentioned areas in support of the BSC to deliver seamless execution; innovation and value add business support. This role supports the Operational Excellence team to drive program management initiatives, process
improvements and implement best practices within the Internal Controls & Compliance framework.


Primary responsibilities for this position include, but are not limited to, the following:
• Provide leadership to plan, direct and coordinate management program activities and key projects.
• Managing Project Portfolio and Lead coordination of future transitions to the BSC
• Strategic Finance Project Management
       Lead systems implementations / automation projects
       Drive process improvement and new initiatives to comply with the

• Corporate Internal Controls
• Lead development and execution of Key Performance Indicators and Service Level Agreements to manage the operations effectively and in line with stakeholder’s expectations.
• Initiate & perform Six Sigma or Lean analysis and other problem solving activities to identify effective process improvements and resolution for any identified problem.
• Lead design and implement process improvement and project management training programs
• Lead development and deployment of customer relationship management strategy and service culture, through definition of the cultural, process, systems, and communication methodologies.
• Influence stakeholders to define objectives, align expectations and ensure an “end to end” approach to process change and improvements.
• Lead definition of strategies to achieve objectives and goals while effectively managing service delivery cost.
• Lead documentation of controls key and non- key enabling completeness of Controls environment to both MSD country and market leadership
• Develop a good understanding of the overall Finance organization and broader MSD business in the APAC region
• Lead the execution of the vision and strategy of Controls from a systems, process, policy, and procedures perspective. Demonstrate knowledge of Internal Control environment, operational controls documentation and adhering to compliance requirements.
• Understand the functionality, interfaces, and interdependencies of MSD’s financial processes and systems; ensure the existence of adequate internal controls
• Lead Controls across multiple stakeholders including Market Controllers, RDC staff , Process Stewards and MCAAS. Lead adoption global practices to operate in an efficient and cost effective manner and achieve ongoing operational efficiency targets
• Share best practices across the markets and BSC center
• Lead discussions in Project Management meetings / Regional / Global Continuous Improvement in order to stay abreast for new practices and maintain continuity over the hits resolution
• Lead the regional control alignment and the standardization over the Process towers
• Ensure the awareness of internal controls across the BSC center, reinforce the knowledge in order to improve the control and strengthen quality
• Lead and manage the process of accessing systems in the BSC areas
• Manage Ad-Hoc Requirements
• Lead & Support the BSC cross functionally:
       Mentoring and coaching 
       Foster collaboration and proactive problem solving
• Focus on customer centricity


• Bachelor’s Degree in IT, Business Administration
• Minimum of 7 years of experience in a shared service department of a multinational company including demonstrated experience in dealing with ex-US accounting
• Business-level English and Mandarin language skills (speaking and writing) required
• Experience using SAP ERP system / IT tools & systems
• Experience with Financial Controls
• Experience working with global cultures
• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
• Strong communication, interpersonal, and organization skills required
• Demonstrated commitment to education and professional development
• Advanced problem solving and analytical skills with a proactive management style to implement new processes
• Demonstrated ability to drive project sponsorship and gain project support and resources from key stakeholders
• Demonstrated ability to influence and design project management structures and processes for optimal performance and efficiency
• Demonstrated ability to intuitively apply knowledge to identify opportunities for improvement in project management and implementation
• Demonstrated ability to act as a subject matter expert and resource to others on effective project management techniques and concepts
• Capable of leading high performing teams under tough deadlines, to meet expectations of multiple customers.
• Demonstrated ability to champion global integration and coalition around core business strategies
• Demonstrated skill in influencing others to pursue alignment among their geographical locations
• Demonstrated the ability to provide guidance to others on implementing corporate practices while tailoring them to the region
• Demonstrated skill in overcoming divisional and geographical boundaries to create a cohesive organization

• IT, SAP or JDE skills desired
• Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required Leadership – Adept at leading/managing cross-functional programs.
• Strong communicator skills (verbal and written).
• Problem solver – Creativity and forethought in solving complex project issues.
• Organizational ability and multi-tasking skills.
• Service orientation – “People person” and a team player.  

Job: Shared Services
Other Locations:
Employee Status: Regular
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Program Manager, ERP, Lean Six Sigma, Manager, SAP, Management, Technology

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