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Specialist, Order to Cash Job

Date: Nov 19, 2017

Location: Petaling Jaya, B, MY

Company: MSD

Requisition ID: SHA001030

Merck Sharp & Dohme’s (MSD) Regional Delivery Centers (RDC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The RDC – AP in Petaling Jaya, Malaysia will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the AP region.

The Order to Cash (OtC) Specialist supports commercial services, in the OtC area such as Accounts Receivables and collections. The position is responsible for ensuring all transactional activity is properly recorded and compliant with country statutory and tax requirements. This position will also coordinate with key stakeholders and act as a subject matter expert in the OtC space.


Primary responsibilities for this position include, but are not limited to, the following:
• Administer credit, collection and cash application policies as associated with trade receivables
• Interact with customers’ accounts payable contacts/buyers to pursue past dues, repayments and resolve issues with a high level of customer service
• Execute Month End manual controls
• Accountability for 3rd party and bankruptcy processes
• Provide operational governance and accountability to BPO including audits, operational feedback, meeting established SLA’s, review and adherence to standard operating procedures.
• Partner with process owners to identify continuous improvement opportunities.
• Interact with Credit Card Merchant provider, Corporate Treasury and Banking institutions
• Perform Credit reviews as necessary


• Bachelor’s Degree in Business Administration, Accounting or Finance
• Minimum of 2 years of experience in a finance or accounting department of a multinational company
• Credit and Collection experience preferred
• Business-level English skills (speaking and writing) required
• Experience using SAP desired
• Have considerable experience with customer negotiations
• Have a thorough knowledge of credit-related laws

• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
• Strong communication, interpersonal, and organization skills required
• Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
• Demonstrated commitment to education and professional development
• Advanced problem solving and analytical skills with a proactive management style to implement new processes

Job: Shared Services
Other Locations:
Employee Status: Regular
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

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