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CCNS Service Management Analyst Job

Date: Oct 26, 2017

Location: Prague, CZ

Company: MSD

Requisition ID: SER001246

Have you heard about MSD?
MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us using technology.

Primary job responsibilities include:
  • Implement ITIL best practices to Merck’s Client Computing and Network Services (CCNS) organizations by leveraging Merck IT policy and procedures.
  • Execute the CCNS Service Management strategy and vision on how to include ITIL based principles to CCNS Operations.
  • Work closely with Service Management & Governance team to ensure all managed services process is followed. 
  • Provide routine audits of all CCNS managed service providers 
  • Be a subject matter expert on Remedy tools.
  • Develop consistent reporting and metrics that can be used across all CCNS services.
  • Stay up to speed on all Merck, incident, problem and change management procedures. 
  • Work with Service Management Leader to develop a CCNS CAB and be an active participant in CAB Committee meetings.
This position will also participate on cross-functional CCNS project teams designing and developing secure business computing services in these areas:
  • Global Networking
  • Client Services
Directory, Identity and Security Operations

Our benefits:
  • Competitive remuneration
  • Opportunity to implement something new for us - DevOps
  • Position in a leading global healthcare company
  • Challenging career
  • Professional growth based on performance 
  • Innovative and flexible working environment
  • Wide range of benefits

Education Minimum Requirement:
  • BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience.
Required Experience and Skills:
  • Minimum of 5 years’ experience in IT
  • Experience in working for an IT support organization.
  • Strong knowledge of ITIL 2.0 or higher.
  • Strong knowledge in supporting a client services and/or networking background.
  • Excellent verbal and written skills.
  • Strong background in leveraging Excel, PowerPoint and developing Metric based reports
Desired Experience and Skills:
ITIL Certification preferred

Job: Service Delivery/Management
Other Locations:
Employee Status: Regular
Travel: Yes, 10 % of the Time
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

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