IT Service Management Business Analyst

Date: 19.4.2019

Location: Prague, CZ

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Requisition ID: SER001751

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us.

Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Join us in the digital health revolution and tackle biggest opportunities and challenges at the intersection of healthcare, information and technology. Become a member of our IT Global Innovation Center in the heart of Prague with innovative atmosphere and flat, friendly and collaborative environment. Create awesome digital products and enjoy a reward that technology careers don’t often bring: the satisfaction of helping to save lives.

You will join the IT Service Management organization and collaborate with colleagues from Process Governance, IT Automation, Reporting and Analytics, Global Service Desk, Global Operations Center, IT Operations as well as our Suppliers to define, analyze, implement and sustain improvements in order to enable the delivery of quality IT services throughout the organization.

In a nutshell, we will want you to:

• Understand ITIL process methodologies, IT Master Data/CMDB, Reporting and Analytics principles as well as Software Development lifecycle, Automation methods to maintain the overall Service Management support system architecture / portfolio. 
• Develop in-depth understanding of IT Service Management and its stakeholder’s (IT Development and Operation with Pharma business overlap including Manufacturing automation systems and research lab instruments) priorities aligned with the business needs.
• Analyze trends and opportunities utilizing real data, identify opportunities and drive implementation of designed improvements and automations in mentioned domains.
• Understand existing system shortfalls to achieve objectives and formulate functional requirements.
• Use visual modeling tool to model existing business processes and its functional decomposition.
• Setup focus groups and facilitate development sessions to elicit, analyze and verify requirements.
• Work closely with solution development and quality assurance teams to conduct comprehensive E2E test cases at various system levels and ensure the final product meets business requirements.
• Manage requirement traceability from conception to implementation and product release.
• Confirming business buy-in developing user stories and use cases and adopt relevant communication strategy across business stakeholders.
• Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated in project progress.
• Determine and document user requirements for business processes and abide by those requirements for future projects


We are looking for enthusiastic IT professional who

• has knowledge of process modelling, analysis and simulation tools (e.g. flow charts, spaghetti plots, business process modelling notation, program analysis and review techniques, etc.)
• has ability to apply architectural principles to business solutions
• can prototype models to capture, depict and communicate business problems and solutions (e.g. relationship diagrams, work flow diagrams, sequence diagrams, decision tree diagram
• has analytical thinking, problem solving and reasoning skills
• is capable of spotting trends and patterns in operational processes
• has knowledge of ITSM products and related technology (BMC Remedy, BMC Discovery, Oracle Apex, Tibco Spotfire, Big Data principles, Integrations methods, APIs …)
• has exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
• has ability to act as liaison conveying information needs of the business to IT and vice versa the data constraints to the business stakeholder.
• maintains positive relationships between interested parties
• is strong team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus

• ITIL v3 Foundation/ SD/ ST/ SO/ CSI,
• Lean Six Sigma,

Besides a great atmosphere and flexible working environment, we also offer:

• Competitive remuneration
• Position in a world leading global company
• Challenging career
• Professional growth based on performance
• Innovative working environment
• Wide range of benefits

Job: Service Delivery/Management
Other Locations:
Employee Status: Regular
Travel: Yes, 5 % of the Time
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

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