OtC Order Management & CS Analyst Job

Date: Mar 29, 2018

Location: Prague, CZ

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Requisition ID: SHA000544

MSD Regional Delivery Centers (RDC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The RDC – Europe in Prague, Czech Republic will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Europe region.

The OtC Order Management & CS Analyst is in charge of customer
orders processing while providing world-class customer service. The Order
Management/Customer Service Analyst is the front line communicator with MSD’s
customer base and is expected to build strong working relationships with them.
This position is responsible for meeting all relevant SLAs, and seeking opportunities to improve related department
processes and systems through collaboration with country Finance and Corporate

Position Responsibilities

• Manages
the timely, accurate and compliant processing of sales orders for MSD to
wholesalers, distributors, retail chains, hospitals and physician offices

• Assures timely and useful updates on orders to the customers

• Collaborates – including messaging, reports, follow-up and more - with
channel development and supply chain to manage through a variety of supply

• Coordinates trade activity for month, quarter and year-end activity to assure
resources from a variety of areas are aligned to meet customer and business

• Enters and generates sales orders into the system

• Analyses new orders  based on ad hoc

• Daily
communication with customers including incoming calls, local business partners
and all RDC functional teams

• Follow all
specified best practices for creating complete and accurate returns and claims

Proactively anticipate client needs and deliver excellent client service

• Work
collaboratively to address client needs and solve client concerns

• Provide
audit documentation as required and make sure the internal compliance policies
are applied

• Develops reporting for Supply Chain, Channel Development, Finance
stakeholders or others as needed


Education & Experience

• Bachelor’s
Degree in Business Administration, Supply Chain or Finance

• Minimum of 2 years of experience in a finance or supply chain department of a
multinational company

• Order Management experience is required

Language requirements

• English, French,
German, Spanish, Italian, Portuguese

Technical Skills Requirements

• Ability to
work independently and with a team in a fast-paced and high volume environment
with emphasis on accuracy and timeliness

• Strong communication, interpersonal, and organization skills required

• Advanced PC skills (MS Excel, Word, PowerPoint) required

• Experience
using SAP is advantage

Physical Position Requirements

• Prague,
Czech Republic

• Travel would be required


Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.



Job: Shared Services
Other Locations:
Employee Status: Regular
Travel: No
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Manager, Retail Sales, Claims, ERP, Supply, Management, Retail, Insurance, Technology, Operations

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