OtC Order Management and Customer Service Specialist with Spanish

Date: 11.2.2019

Location: Prague, CZ

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Requisition ID: SHA001973

MSD Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Europe in Prague, Czech Republic will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the EMEA region.


MSD’s Financial division helps plan and analyze the resources that allow us to continue advancing medical innovation around the world. This team of attentive, exacting individuals prepares and organizes financial assets in order to drive MSD’s momentum towards providing the world with an evolving, diversified portfolio of prescription medicines, vaccines, and animal health products that fuel global wellness.


The OTC Order Management & CS Analyst is in charge of customer orders processing while providing world-class customer service. The Order Management/Customer Service Analyst is the front-line communicator with MSD’s customer base and is expected to build strong working relationships with them. This position is responsible for meeting all relevant SLAs and seeking opportunities to improve related department processes and systems through collaboration with country Finance and Corporate Treasury.


Position Responsibilities:

  • Manages the timely, accurate and compliant processing of sales orders for MSD to wholesalers, distributors, retail chains, hospitals and physician offices
  • Assures timely and useful updates on orders to the customers
  • Collaborates – including messaging, reports, follow-up and more - with channel development and supply chain to manage through a variety of supply situations
  • Coordinates trade activity for month, quarter and year-end activity to assure resources from a variety of areas are aligned to meet customer and business objectives
  • Enters and generates sales orders into the system
  • Analyses new orders based on ad hoc requests
  • Daily communication with customers including incoming calls, local business partners and all BSC functional teams
  • Follow all specified best practices for creating complete and accurate returns and claims
  • Proactively anticipate client needs and deliver excellent client service
  • Work collaboratively to address client needs and solve client concerns
  • Provide audit documentation as required and make sure the internal compliance policies are applied
  • Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed
Qualifications

Education & Experience:

  • Bachelor’s Degree in Business Administration, Supply Chain or Finance
  • Minimum of 2 years of experience in a finance or supply chain department of a multinational company
  • Order Management experience is required

Language requirements:
  • English & Spanish


Technical Skills Requirements:

  • Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
  • Strong communication, interpersonal, and organization skills required
  • Advanced PC skills (MS Excel, Word, PowerPoint) required
  • Experience using SAP is advantage


Physical Position Requirements:

  • Prague, Czech Republic
  • Travel would be required


Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.


Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.



Job: Shared Services
Other Locations:
Employee Status: Regular
Travel:
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

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