Manager, Clinical Data Management (Pharmacovigilance) Job

Date: Dec 5, 2018

Location: San José, CR

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Requisition ID: CLI008084

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness;this is the space where MSD has codified its 125-year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

The Manager is responsible for providing all aspects of supervision to individuals supporting a functional area within Global Data Management Services (GDMS). Interacts effectively with project teams and business partners, and serves as first line escalation path. Provides career development opportunities and manages performance. Participates in functional area process and project initiatives. Responsibilities may include supervision of staff and interaction with individuals across multiple MSD sites under the guidance and direction of the Associate Director/Director, in compliance with MSD Policies and Procedures, GDMS Standard Operation Procedures (SOPs) and ICH-GCP guidelines and within the department budget. Ensures effective interaction of GDMS staff with business partners to achieve business objectives.

Primary activities include, but are not limited to:

  • Develops career plans for direct reports, makes work assignments, conducts periodic skill assessments as well as annual performance appraisals, coaches for performance, provides ongoing feedback on performance, provides rewards and recognition, and sets priorities
  • Provides developmental opportunities for direct reports, including challenging growth assignments. Prepares promotion recommendations. Ensures direct reports receive appropriate training and mentoring to be successful in their assignments.
  • Participates in the recruitment process of the team.
  • Aligns others around a positive direction. 
  • Develops challenging but achievable objectives that clearly support stated organizational goals.
  • Maximizes staff effectiveness by working with direct reports to ensure a realistic workload that supports value-added work and work-life balance, estimating length and difficulty of tasks and projects, anticipating and adjusting for obstacles and setbacks, and elevating issues to the appropriate management level.
  • Assume specific functional leadership responsibilities for business deliverables assigned to direct reports and supervised staff on project.
  • Increases team and functional effectiveness by supporting functional efforts to simplify and standardize procedures to the greatest extent possible, sharing best practices and leading continuous improvement efforts under the direction of Associate Director
  • May supervise contingent, non-exempt, or temporary workers, on-shore and offshore
  • May assume responsibilities to support Process Owner activities in department for specific functional or business activity
  • Manages performance
  • Conducts management and functional area meetings, contributing expertise when necessary through formal or informal presentations. 
  • Keeps abreast of process and technology changes both within and outside of MSD that may impact staff.
  • May participate in initiatives beyond functional area (e.g. cross-functional initiatives, etc.).
  • May support any other project or perform any other data management or drug surveillance task deemed appropriate by management. 



1. At least B.A. or B.S. degree in relevant discipline (pharmacy, physician, veterinary, nurse, or healthcare related)
2. Fluent in written and conversational English 

Knowledge and skills:

1. Minimum 3-5 years’ experience in Clinical Data Management or Pharmacovigilance as appropriate to business role or related industry, supervisory or management experience is preferred.
2. An overall working knowledge of the drug discovery or Drug Surveillance process, ICH and GCP guidelines.
3. Strong communication skills (oral and written) with the ability to communicate with both the technical and business areas.
4. Demonstrated project management, decision making and problem-solving skills. 
5. Ability to establish effective professional relationships across a wide range of business contacts.
6. Ability to build talent and lead team with influencing skill and development skill.
7. Ability to work under pressure in a changing environment with flexibility.

Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives. 

Job: Clinical Data Management
Other Locations:
Employee Status: Regular
Travel: No
Number of Openings: 1
Shift (if applicable): 1st
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Clinic, Database, Data Management, Manager, Temporary, Technology, Healthcare, Data, Management, Contract

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