Digital Capabilities Lead Job

Date: May 16, 2019

Location: Singapore, SG

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Requisition ID: BUS003444

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

MSD’s Global Human Health (GHH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The division is comprised of sales and marketing professionals who are passionate about their role in bringing MSD's prescription medicines, vaccines, and other medical products to our customers worldwide

Role Summary

We are seeking energetic, forward-thinking professionals to join our Information Technology group in Singapore. As part of that team, you will help launch our new IT Global Innovation Center focused on developing and applying advanced capabilities in information sciences, information security, mobility, social media and big data. You will have the opportunity to work on global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology.  We offer project-based rotations to help with your professional development, and a flat, collaborative environment. Overall, our new Global Innovation Center in Singapore offers technology professionals incredible opportunities to learn from others across the globe, to challenge themselves, and to enjoy a reward that technology careers don’t often bring: the satisfaction of helping to save lives.

Key Responsibilities:

Lead IT project management in Web Contents Management projects for APCJ
Lead client engagement for daily operation of Digital Marketing & Channels platform in JCAP region
Conduct project management for JCAP region in global post-launch maintenance of MSD Connect web/portal platform
Oversee IT service enhancements through global support process review and validation with related service teams for MSD Connect end-to-end
Functions as a CMS & Web Content Management subject matter expert providing “hands on” technical assistance to agencies, developers and staff resources throughout the project lifecycle. 
Contributes to marketing & promotion of CMS platform within the company. 
Consults with Technical Product Manager and digital architects on best practices, product enhancements, upgrades and complimentary product offerings
Reviews business requirements and recommends solutions aligned with platform best practices
Assists in evaluating new and existing implementations to judge their functionality, effectiveness, reliability, performance, usage, maintainability and cost of ownership
Troubleshoots system errors and collaborates with development teams on issue resolution
Recommends changes to existing systems to achieve alignment with platform best practices and use of standard features
Keeps abreast of new technologies, methodologies, industry practices and standards.


Master Science/ Degree with relevant experience in Computer Science, Sales, Marketing or other related discipline with 2-3 years’ experience in supporting a sales and marketing environment
Knowledge and experience with Content Management Systems; Tridion, skills and certifications highly desired
Strong customer service skills or experience, developing consulting skills
Business consulting experience/skills as account manager for Web Channels
Delivery leadership to ensure quality solution implementation 
Excellent communication skills and entrepreneurial spirit
Experience working with customers/clients in a pre-sales capacity defining and managing project scope, cost estimates, resource plan and schedule
Experience managing third party vendors with service quality assurance
Familiarity with laws, rules and regulations applicable to the pharmaceutical industry
Analytical thinker with understanding of digital marketing practices and E-business
Ability to work both independently and collaboratively
The ability to advocate and evangelize for change and innovation even when risks are involved

How to Apply? 

Interested candidates can submit their application online through MSD Career site. If you need further information, you can email Jesslyn Lai ( or Allison Damian ( 

What we offer at MSD? 

Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.

Search Firm Representatives, Please Read Carefully:  

MSD is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails.  All resumes submitted by search firms to any employee at MSD via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of MSD.  No fee will be paid in the event the candidate is hired by MSD as a result of the referral or through other means.

Job: Business/Technical Analysis
Other Locations:
Employee Status: Regular
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Medical, Consulting, Pharmaceutical Sales, Computer Science, Pharmaceutical, Healthcare, Technology, Sales, Science

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