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Operation Support Specialist Job

Date: Oct 24, 2017

Location: Singapore, SG

Company: MSD

Requisition ID: MAN004495

The Operation Support Specialist
coordinates and supports all manufacturing related activities for the IPT.  These activities include:

  • Assist
    the Production Supervisors in the allocation of resources to meet agreed
    production plan (through weekly Planning meetings) and prioritize any
    other shop floor ad-hoc activities.
  • Assist
    Production supervisor in management of compliance and technical skills
    training for shopfloor staff
  • Completes
    post manufacturing batch documentation review and leads initiatives to
    improve straight through documentation.
  • Acts
    as the IPT SAP Super-User; coordinates SAP shutdown maintenance and
    supports all SAP inventory updates and reversals; release PO; Good receipt
    DO into SAP.
  • Data
    collection - for APR, Profit planning and management of Tier process.
  • Prepares
    and issue necessary documents for production use. These documents are the
    batch records, manufacturing labels and other essential documentation
    related for production such as SOPs and Job Aids.
  • Leads
    the changes executions for manufacturing documentation in liaise with
    other departments in Pharm such as GTO/Process Engineering, Quality and
    Manufacturing. This includes emergency changes related to the batch
    documentation when needed.
  • Supports
    development of a continuous improvement framework within the overall IPT
    improvement program.
  • Processing
    of POs for non-BOM items to support IPT operations.

1. Manufacturing

  • Prepares
    and issue necessary documents on a timely manner for manufacturing use.

  • Supports
    document revision (SOP, Forms and etc.) when necessary to improve the
    system of documentation review, issuance and preparation.

  • Completes
    manufacturing batch record review in accordance with cGMP requirements.

  • Maintains the proper
    filing and safe keeping of all relevant manufacturing documents and have
    it available when needed including controlled copies


Batch Documentation Reviews

  • Completes post
    manufacturing batch documentation reviews

  • Provides
    straight-through document accuracy metrics and leads associated
    improvement initiatives


SAP & MES User and
Inventory Updates

  • Raise WOs, update BOMs
    for Pharm West products

  • Test script execution
    for MES changes to MBR

  • Ensures SAP inventory
    accuracy and supports manufacturing related stock adjustments and/or

  • Create, release and
    close PO for products



  • Data collection and
    metric tracking to support Tier process

  • Update APR and CPV for
    nominated Pharm West products


2. Continuous Improvement (CI)

  • Utilizes Lean Six
    Sigma Tools (Six Sigma, Kaizen, SMED, 5S etc) to support execution of
    continuous improvement projects to increase agility, flow, throughput and
    reduce cycle time and inventory

  • Initiate CI activities
    in area of responsibility – Batch document simplification, SOP & JA
    process review etc.


3. Quality

  • Ensures
    that all assigned task related to manufacturing documentation support is
    in accordance with good manufacturing practices.

  • Prepares
    or update SOPs and related documents to ensure compliance with regulatory

  • Actively engages in
    audits and supports implementation of agreed follow-up actions.


4. Safety, Health & Environment

  • Ensures that all assigned daily
    manufacturing activities are planned and carried out in accordance with
    SHE requirements

  • Participates in (as required) and
    supports the implementation of actions for all incidents Investigations
    and Audits

  • Ensures all permitting
    requirements are met for all IPT maintenance activities on the day shift

  • Promotes SHE leadership
    behaviours and engages employees at all levels on SHE issues

  • Ensure Incident Investigations
    and Audits are fully supported with improvement actions implemented

5. People Excellence


  • Demonstrates
    leadership behaviours in alignment with the Merck leadership standards

  • Take ownership of own
    career development opportunities and actively seek to improve both
    technical and “soft” skills
  • Ensures both operational knowledge and technical
    skills are maintained and compliant against individual job program


  • Diploma qualification



  • 3
    - 4 years (preferred) in an operations environment with experience in
    documentation preparation and control preferred
  • Good
    knowledge in applicable regulations and divisional policies/guidelines
    (especially Cleaning/Housekeeping/Maintenance, Environmental Control,
    Process/Cleaning/ Equipment Validation, Change Control and Manufacturing
  • Good
    stewardship awareness (including cGMP, regulatory inspection preparation, SHE) 

Job: Manuf./Operations Generic
Other Locations:
Employee Status: Regular
Travel: No
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

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