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Specialist, OTC Optimisation Process Job

Date: Oct 27, 2017

Location: Singapore, SG

Company: MSD

Requisition ID: SUP001155


  • Supports
    the end to end performance of Processes including order management,
    intercompany and triangle trade, Delivery Management, Pricing Management,
    Samples Management, interface file with suppliers, Sales and Operations
    Planning (S&OP) and Optimized Product Availability (OPA), divisional
    SCM processes for Volume Planning, Value Chain Management and global network
    demand and supply balance – may include particular focus on regions as
    performance indicators dictate. 
  • Support
    to implement and install competitive (world class) end-to-end supply chain
    processes and standard work – linked to the global process templates, but
    adapted for regional needs and regional unique business processes.
  • Participate
    to develop and delivers broad supply chain training curriculum to continue
    to bring and broaden skills in all levels of planning (Demand, Supply, Network,
    Site, Order Management, Logistics). Participate as expert in various cross
    functional teams to drive continuous improvement and to help solve
    regional and global process performance.       

Order-to-Cash Process SME


  • Work with SME and cross functional teams
    (Global OTC Steward, IT CoE, SNP SME, GFS, etc) to improve efficiencies in
    the OTC process and minimize workarounds
  • Support in implementing new &
    enhanced software application including but not limited to data readiness,
    testing, documentation of processes and standard works.
  • Support and ensure standardization of
    Order Management process
  • Support
    AP users in maximizing defined processes to deliver efficient and
    effective Order-To-Cash work stream.
  • Define business issues, data challenges, and
    solutions to fit user requirements
  • Enable
    and sustain business
  • Support
    to develop standard operating procedures while promoting industry best
  • Determine
    and support the implementation of compliant transaction flow business policies
    within the agreed guidelines as set out by Merck
  • Support
    the resolution of non-compliance issues
  • Participate
    to develop training programs and documentations to ensure that the Super-users
    and users are up-to-date with the latest compliance requirements and any new
    enhancements that impact OTC & Demand Management process
  • Support
    Internal and External Audits

Financial Stewardship

  • Ensure
    and manage a balance between cost to serve, forecast accuracy, inventory
    and service levels
  • Avoid
    financial loss by minimizing discard cost

/ SHE Stewardship

Safety, Health and Environment

  • Demonstrates and promotes SHE leadership behaviors
    and engages employees at all levels on SHE issues
  • Participates in incident investigations and
    audits as required and ensures required actions implemented
  • Ensures that all daily activities are carried
    out in accordance with SHE requirements



  • Diploma preferred
  • APICS CPIM or CSCP certification highly



  • Minimum 3 years of related experience in Pharmaceutical
    Manufacturing environment or related production industry experience required.
  • Excellent written, verbal and interpersonal
    communication skills
  • Fluent in spoken and written English
  • PC skills, including: MS Office, Word, Excel,
  • Related experience in managing with multiple
    planning (ERP) systems and interfaces
  • Must be experienced in implementing SAP OTC
    work stream and previous role as a super user will be added advantage.


Professional and Functional Competencies*

  • Ability to drive result, continuous
    improvement through Lean methodology, set clear performance standards and
    overcome challenges
  • Actively listen and work together to achieve
    common goals
  • Deep functional
    expertise in Supply Chain Management, Order Management, Commercialization and
    Operations to optimize delivery of value to the brand and customer via the
    supply chain.
  • Ability to link
    Performance Metrics, continuous improvement, network optimization and master
    data in continuous improvement processes with various stakeholders, regional
    and global
  • Ability to design and
    install SCM, Order Management processes, linked with IT solutions/capabilities
    for sites, markets, regions. 
  • Ability to
    collaborate effectively with Divisional and Cross Functional team to optimize
    the supply chains for Merck. 
  • Ability to maintain strict confidentiality
    and security of all sensitive information.
  • Knowledge of applicable regulations and
    divisional policies/guidelines, especially document control, record management,
    training administration
  • Working knowledge of SAP APO and ECC is a
  • Prefer APICS certified



Personal Attributes:

  • A strong team player with excellent
    communication, organizational and interpersonal skills and ability to operate
    in a matrix environment 
  • Strong problem solving and resolution skills
  • Strong analytical and presentation skills
  • Keen driver for process improvement
  • Deep understanding of Business dynamics and
    Supply Chain
  • Excellent attention to detail.

Job: Supply Chain Dev&Optimization
Other Locations:
Employee Status: Regular
Travel: Yes, 10 % of the Time
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

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