Technical Analyst – CE Job

Date: Feb 27, 2019

Location: Singapore, SG

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Requisition ID: BUS003229


MSD is an innovative, global healthcare leader committed to improving health and well-being in 140 countries around the world. Our product categories include heart and respiratory health, diabetes, infectious diseases, women's health as well as Animal Health. We continue to focus our research on conditions that affect millions of people around the world - diseases like Alzheimer's, Diabetes and Cancer - while further expanding our strengths in areas such as vaccines and biologics. We aspire to be the best healthcare company in the world and are dedicated to providing leading innovations and solutions for tomorrow.

About This Opportunity

We are seeking energetic, forward thinking professionals to join our Global Human Health Information Technology group in a period of exciting change – where we are transforming the organization to be more digital. You will have the opportunity to work on global teams to identify the biggest opportunities as well as tackle the biggest challenges at the intersection of healthcare, information and technology. You will:

Collaborate across IT and commercial business units to configure and deploy CRM capabilities globally
Contributes as part of a cross-functional team to the delivery of product releases against a prioritised set of requirements. Advises Development Lead on work packages and delivers in a timely manner
Responsible for CRM solution integration into the sales and marketing ecosystem
Partner with technology vendors on solution architecture and product features
Provide effort estimates and guidance for associated development work in the portfolio
Drive continuous improvement of the Integrated CRM platform
Become fully conversant with MSD systems development life cycle methodology and understand regulatory and compliance needs relevant to CRM in the Life Sciences industry
Actively collaborate and share knowledge across MSDIT

About You

To be successful to the role, ideally you will need to have a Master of Science/ Bachelor of Science in a quantitative field such as Computer Science, Economics, Business Management or Marketing with 2-5 years’ experience in commercial (sales / marketing / CRM) environment 
Motivated team player with excellent interpersonal skills
Minimum of 2-3 years’ experience working with CRM tools such as SFDC, Siebel, Veeva, SugarCRM or Service Cloud.
Demonstrate experience of integrating email solutions into a digital ecosystem and be familiar with consent/opt-in management and customer segmentation
Strong analytical thinker and problem solving skills
Experience working independently and collaboratively within a geographically disbursed environment
Ability to self-learn and develop business and technical knowledge quickly and apply these to the business problems
Have participated in, or be familiar with, Agile (Scrum) project methodology and practices is preferred
Knowledge of Visual Force, SFDC APEX, SQL, XML, HTML, Eclipse, Java, Javascript; Apex data loader
Experience with cloud-based / SaaS solutions is a distinct advantage
Functional background and knowledge of sales business processes.  Experience in Life Sciences would be of advantage
Open to travel 20%

Job: Business/Technical Analysis
Other Locations:
Employee Status: Regular
Travel: Yes, 20 % of the Time
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Special Medicine, Respiratory, Developer, Law, Java, Healthcare, Technology, Legal

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