Medical Operations Manager Job

Date: Apr 18, 2019

Location: Taipei, TPE, TW

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Requisition ID: MED004468

To assist AP GMA Cluster Medical Operations Lead ‐ SEA in managing and supervising activities related to
 Medical Review: Review and approval of promotional and non‐promotional materials,
 Medical Information Request (MIR): Provide customers with high quality MIR services on MSD products and related disease,
 DPOC Management: Oversee the performance of a vendor/MSD team as the direct point of contact of the company; DPOC is mainly responsible for the intake and triage of medical information request, adverse events, product quality complaints, counterfeit/diversion/tampering, pre‐license patient access enquiries, customer feedback, Global Medical Affairs Project Implementation & Management: Liaise with MSL/MA, regional/global teams to implement & manage local/regional/global GMA Projects (e.g. Local Data Generation (LDG), MISP, HECON, GMA Owned Patient Program, Pre‐license Patient Access (PLPA), etc.), including submission, review and approval, contract negotiations, study implementation, payment/budget management, track and oversee study progress and status, etc.,
 GMA Medical Affairs specific activity, such as pure substance application and country to country medical expert engagement & research award Process & Accountability, GMA Digital enablement projects, process &systems
 GMA SOPs/Execution Resources (ER)/Working Instructions (WI), GMA Process, GMA Systems & Accountability,
 Strategic planning and strategic duties,
 People Management: Manage and coach a team of the aforementioned functions, guide the team to conduct various medical operation activities with required ethical and compliance standard.


Main Roles & Responsibilities
 Medical Review of Promotional Materials & non‐Promotional Materials
– Manage and supervise medical review team to review promotional & non‐promotional materials.
– Support marketing regarding promotional materials creation and strategy
– Manage disputes related with MSD’s & competitors’ promotional materials, and guide Medical Review Team for dispute handling
– Maintain/update SOPs/ERs/WIs as appropriate for local medical review and conduct relevant training for stakeholders.
 Medical Information Request from External & Internal customers
– Manage and supervise the correspondence which was primarily made by Medical Information Personnel & Tender staff
– Supervise Medical Operation Team to develop & maintain SOPs/ERs/WI as appropriate for MIRs
– Manage and supervise Vendor/DPOC Team (Medical Operation, PV, Local Complaint Handing Unit and Vaccine Tender Teams) to manage the intake of DPOC Inquiries: potential Adverse Experiences (AE), Medical Inquiries (MI), Product Quality Complaints (PQC), alleged Counterfeit, Diversion and Tampering (CDT), Customer Feedback (CF) and pre‐license patient access enquiries, ensuring that relevant customer complaints are dealt with effectively
 Ensure the final disposition of all returned, rejected or falsified products are received from respectively Global/Regional partners (PQC: Manufacture site; CDT: Global Security) and cascade to relevant customers as appropriate.
– Manage and supervise Vendor/DPOC Teams to update the local DPOC SOP/ER/MI as appropriate and deliver training to relevant stake holders.
 Global Medical Affairs Projects (Local Data Generation (LDG), MISP, HECON, PLPA, GMA‐Owned Patient Program)
– Identify company and customer needs, translate the needs into Global Medical Affairs Projects
– Manage and supervise Global Medical Affairs Project Team to design and/or implement a series of local/regional/global planned Global Medical Affairs Projects (including LDG, MISP, HECON, Medical Grant, PLPA, Medical‐Owned Patient Programs, etc.) with customers:
 Ensure medical project design & implementation aligned with company policy/SOP and local regulation
 Ensure medical project design aligned with GMA MAP and strategy
– Manage and supervise Medical Project Team to work closely with internal (Marketing, Medical Advisors, MSL, PV, Legal, Compliance and F&A) & external stakeholders (Scientific Leaders, HCP, hospital official/administrative, vendor, 3rd party, etc.) to implement and track the Medical Affairs Projects timely
with quality, within budget and compliant.
– Utilize the Medical Affairs expertise to provide recommendation for continuous improvement, risk management control and knowledge transfer of Medical Affairs Projects within the company.
– Manage and supervise Medical Affairs Project Team to design and/or execute the Medical Affairs Project in compliance to MSD’s policy/SOPs/ERs/WIs as appropriate and meet the ethics guidelines.
– Interpret learning needs, and develop training programs for ensuring training on Medical Affairs Projects area
– To develop/maintain Medical Affairs Project relevant SOPs/ERs/WI as appropriate and conduct training for Medical Affairs Projects relevant colleague.
 GMA Specific Activities, including Country to Country Medical Expert Engagement, Research Award, Standard Powder Application Activities
– Manage and supervise the correspondence which was primarily made by Medical Affairs staff
– Ensure timely delivery of C2C, Research Award, Standard Powder Application with compliant with
company policy
– Supervise Medical Affairs team to develop & maintain SOPs/ERs/WIs as appropriate for GMA Specific
Activities
 GMA digital enablement projects, process & systems
– Liaise with MSL/MA/MI and regional/global teams to implement & manage local/regional/global FM & MI personnel for digital enablement project ,process & systems, eg., Project Cornerstone, Veeva Medical, other Veeva Capability, Remote Digital Engagements, Med Ed Podcasts and other emerging projects

Qualifications

1. Education / Professional Certificate
 Graduate degree in Pharmacy with Ph.D., M.D., Pharmacist or Pharma D degree
2. Experience
 Above 5 years of relevant experience in pharmaceutical industry
3. Professional knowledge and skill
 Core: Demonstrate Ethics and Integrity, Drive Result, Focus on Customers and Patients, Make Rapid & Disciplined Decisions, Act with Courage and Candor, Build Talent, Foster Collaboration
 Functional: Customer, Market & Competitor Insights, Data Review, Interpretation & Communication, Disease Area & Product knowledge, External Customer Engagement, Medical Program Design & Execution, Regulatory, Compliance & Risk Management, Subject Matter Expert Engagement,
Medical/Scientific Information Delivery, Process & System Management, Strategic Partnership
Management, project management skills
 Good leadership skill to supervise a team of health ambassadors to execute programs and medical operations
 Knowledge Required: Overall product & disease knowledge, Marketing principles, Clear understanding of Corporate Policy/Procedure, local regulation and the role of medical affairs in business, Planning, prioritization and organizational skills, Interpersonal & negotiation skills, Strong attention to detail, understanding of project management methodologies, literacy on computer
operation, particularly with Microsoft applications, awareness of digital innovation, fluent in Written & spoken English skills

Job: Medical Affairs Operations
Other Locations:
Employee Status: Regular
Travel:
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD


Job Segment: Medical, Operations Manager, Pharmacy, Law, Healthcare, Operations, Legal

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