Key Account Manager Job

Date: Mar 28, 2019

Location: Vilnius, VL, LT

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Requisition ID: CHA001060

The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-year legacy. With a diversified portfolio of prescription medicines, vaccines and animal health products, MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

MSD’s Global Human Health (GHH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The division is comprised of sales and marketing professionals who are passionate about their role in bringing MSD's prescription medicines, vaccines, and other medical products to our customers worldwide.


Key Account Manager is a critical role in establishing new MSD. The position reports to the Managing Director and is 80% field-based. The role itself presupposes being in close contact with customers and spending a lot of time with them in the field. Key Account Manager will be accountable for the customer experience coordinating internal resources and personnel to meet the needs of the customer in the whole of Lithuania ensuring that MSD delivers value to patients, payers and physicians and become a trusted partner. 


Key Account Manager is a diverse role having a mix of sales and marketing responsibilies. In this role, you will be have full ownership of the Diabetes product portfolio for the country being responsible for the sales. You will have a great degree of independence, and besides close contact with customers, you will be a part of a big and professional team and interact very tightly on the strategic level with the Nordic and Baltic organization in order to understand and adapt/localize brand strategy, ensure appropriate promotional material, digital initiatives and secure non-manpower material in order to optimize the business.


As a Key Account Manager Manager you will be the primary point of contact for MSD in the country and will collaborate strongly with Medical affairs and Market Access related to the customer interaction. 

The role has responsibility for implementing according to promotional plan and budget for respective Brand / Portfolio in own market.


Key Account Manager responsibilities will also include:

  • building relationships within the therapeutical areas, successfully running priority issues and initiating and carrying out cooperation on the most complex Customer accounts by region / nationally.
  • developing relationships within each account to ensure an understanding of each account’s objectives, goals, and challenges in order to find collaborative opportunities to improve patient health outcomes.
  • building the account strategy and execution across the account and stakeholders, ensuring effective implementation and follow up for both launch planning and current business.
  • Proactively identifying business opportunities and supporting appropriate pull-through, understanding current state and evolving landscape of integrated payers in the country

  • Education & Experience & Competencies
  • Minimum: Healthcare education, Bachelor or University degree from accredited university
  • Minimum: 3 years commercial experience in a Key Account Manager role within Pharmaceutical industry, preferable within Diabetes therapy area
  • Analytical & well-structured mindset
  • Customer engagement skills and confident to interact with persons with authority and try new opportunities internally and externally.
  • High level of scientific/clinical knowledge is required in order to provide approved disease & therapeutic solutions (e.g. approved product information and patient education) to key decision makers and stakeholders.
  • Ability to work in a very complex setting and across many functions and levels and across different customer types.
  • Ethics and integrity
  • High drive for results and accountable for optimizing deals
  • Focus on Customers and patients
  • Self-motivated with the ability to perform with a high level of independence
  • Project Management and administrative skills
  • Productive Communication skills
  • Problem Solving skills
  • Fluent in conversational and written Lithuanian and English


Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.

Application and further information

Start the application process by clicking on the application button. For further information about the position, please contact Assoc. Managing Director Armen Manukian +370 620 26867.


About MSD in the Baltics and Nordics:

For over 125 years and counting MSD has revolutionised global health care. Today, more than 800 people work for MSD in the Nordics/Baltics alone. Innovation is our life’s blood, and you will be a part of developing new and customer centric health care solutions that go beyond medicine to help people be well and live better lives during treatment. We have a strong pipeline of products within medicines, vaccines, biologic therapies and animal health products. We work every day to make healthcare accessible to as many as possible, which requires top talent within both R&D, marketing, finance, health economy and policy shaping. Globally, we operate in 140 countries and demonstrate our commitment to increasing access to health care through far-reaching policies, programs and partnerships.

Job: Channel Sales Generic
Other Locations:
Employee Status: Regular
Number of Openings: 1
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Company Trade Name: MSD

Job Segment: Account Manager, Medical, Special Medicine, Pharmaceutical Sales, Manager, Sales, Healthcare, Management

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