Manager, Master Data Management Job

Date: Jun 20, 2019

Location: Petaling Jaya, B, MY

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Requisition ID: SHA002277

MSD’s business Service
Center (BSCs) located across three regions (Americas, Europe, and Asia Pac
& Japan), are responsible for the timely and efficient delivery of global
standard, global vendor process and stewardship. Within the BSC Technology,
Data, & Analytics organization, the incumbent is responsible for
interfacing with outsourced operational data stewards and regional client
business functions for a comprehensive understanding of strategies and
end-to-end process requirements to ensure global work stream related master
data is maintained appropriately to optimize global business transactions
around the world.


The incumbent is responsible
for vendor master maintenance for Asia Pac & Japan. The incumbent will also
provide oversight and review work of operational data stewards responsible for
qualification, data analysis, creation, modification and change control for
Master Data. Reviews or approves data created or modified by operational
stewards in accordance with SOPs and standards approved by the MDM Domain
Leader and will recommend alternative solutions for improving information
quality at MSD.


Primary Activities:


  • Develop and maintain comprehensive understanding of all master
    data and global process-related policies and procedures in order to effectively
    interface with internal and external clients and to proactively comply with
    audit requirements.
  • Oversee and monitor work of outsourced operational steward(s) in
    all aspects of function which includes but is not limited to the evaluation of
    work product to ensure compliance with data quality standards, providing
    leadership and mentoring to associates, ensuring master data changes are
    processed in a timely manner to meet the needs of the business, and ongoing
    communication of information and feedback on business partners' objectives and
  • Audits MDM operational stewards' work to ensure compliance with
    SOP for key controls over sensitive fields and information.
  • Monitors and analyzes master data for assigned business processes;
    ensures timely updates, eliminates duplicate/obsolete data.
  • Coordinates assignment in region of master data create/change
    roles, processes & forms, ensuring necessary reviews are performed and
    approvals obtained.
  • Reviews data against the global data standards and when necessary
    country-specific and plant data standards.
  • Ensures client inquiries are addressed in compliance with Service
    Level Agreements.
  • Reviews and analyzes system and passive data governance reports to
    ensure high quality data and timely and complete synchronization between
    systems. Acts to resolve all issues and discrepancies
  • Develops Global Master Data specific documentation and reference
    materials to be used as SOPs
  • Assigns and reviews execution of changes in accordance with SOP
    and SAP data quality standards
  • Analyzes data feeds and reconciles reports which are critical to
    daily operations.
  • Ensures compliance with data privacy.


  • A minimum of 10 – 15 years relevant work experience in
  • Bachelor's Degree in a business concentration (Accounting,
    Finance, Order Management, IT or Procurement)
  • Leadership – Adept at leading/managing cross functional programs.
    Experience in oversight and/or supervision of outsourced business partner
    staff.  Project Management and prioritization skills.
  • Broad understanding and knowledge of applicable business processes
    including end-to-end process use of data and lifecycle of data (creation to use
    to inactivation).
  • Solid oral and written communication and interpersonal
    skills.  Bi-lingual English/local country language required.
  • Teamwork and collaborative focus, customer service oriented.
  • Ability to function in a high volume setting with tight deadlines.
  • Attention to details with strong focus on data quality. Ability to
    identify root causes of errors and appropriate corrective actions.
  • Knowledge of SAP is required

Job: Shared Services
Other Locations:
Employee Status: Regular
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Database, Manager, ERP, Data Management, SAP, Technology, Management, Data

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