Infrastructure Service Specialist Job

Date: May 16, 2019

Location: Prague, CZ

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Requisition ID: SER001918

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.            
MSD’s Information Technology organization partners with colleagues across the business to help serve our patients and customers around the world. Ours is a high energy team of dynamic, innovative individuals dedicated to advancing MSD’s contribution to global medical innovation by leveraging information and technology to efficiently advance the business by driving revenue and productivity. 
We are seeking energetic, forward-thinking professionals to join our Information Technology group. You will have the opportunity to work on global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology. We offer project-based rotations to help with your professional development, and a flat, collaborative environment.

Job Responsibilities:
• Work in global projects focused on small operational engineering and operations related work.
• Work as member of the managed services team of Database Operations.
• Ensure team’s effective collaboration with all IT colleagues across various business areas.
• As a member provide Managed Services oversight for Database Support Services.
• Be a change management steward for the region.
• Assist in leading Major Incident resolutions globally and in the region.
• Lead discussions with stakeholders over Database related incidents and issue resolution processes.
• Monitor and drive SLA Performance thru metrics and analysis. 


• BSc Degree or MSc Degree  or equivalent with relevant experience in Computer Science, Computer Science Engineering, and or Math.

• A minimum of three (3) years of relevant work experience.
• Proficient in MS-SQL database solutions and support.
• Excellent troubleshooting and tuning of RDBMS systems.
• Very good understanding of database security, protection, backup & restore.
• Ability to link and understand the interactions between the physical infrastructure, operating systems, databases and how this impacts the applications.
• Good understanding of IT processes related to ITIL and/or IT Service Management.
• Excellent attention to detail and a passion for continuous improvement.
• Ability to understand strategic IT goals in order to be able to execute own tasks in support of technology integration initiatives.
• Flexibility to interact globally across time zones.
• Ability to work well in team environment and develop working relationships with multiple stakeholders.
• Excellent oral and written communication skills.

• Knowledge of Teradata or any Data warehouse solutions

Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.            
MSD is not accepting unsolicited assistance from search firms / recruitment agencies for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at MSD via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of MSD.  No fee will be paid in the event the candidate is hired by MSD as a result of the referral or through other means.             

Job: Service Delivery/Management
Other Locations:
Employee Status: Regular
Travel: Yes, 10 % of the Time
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Medical, Engineer, Warehouse, Business Intelligence, Data Warehouse, Healthcare, Engineering, Manufacturing, Technology

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