Order Management and Customer Service Specialist with Portuguese and Spanish Job

Date: Jun 12, 2019

Location: Prague, CZ

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Requisition ID: SHA002254

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.            
MSD Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Europe in Prague, Czech Republic will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the EMEA region.

The OTC Order Management & CS Specialist is in charge of customer orders processing while providing world-class customer service. The Order Management/Customer Service Analyst is the front-line communicator with MSD’s customer base and is expected to build strong working relationships with them. This position is responsible for meeting all relevant SLAs and seeking opportunities to improve related department processes and systems through collaboration with country Finance and Corporate Treasury.

Position Responsibilities
• Manages the timely, accurate and compliant processing of sales orders for MSD to wholesalers, distributors, retail chains, hospitals and physician offices
• Assures timely and useful updates on orders to the customers
• Collaborates – including messaging, reports, follow-up and more - with channel development and supply chain to manage through a variety of supply situations
• Coordinates trade activity for month, quarter and year-end activity to assure resources from a variety of areas are aligned to meet customer and business objectives
• Enters and generates sales orders into the system
• Analyses new orders  based on ad hoc requests
• Daily communication with customers including incoming calls, local business partners and all BSC functional teams
• Follow all specified best practices for creating complete and accurate returns and claims
• Proactively anticipate client needs and deliver excellent client service
• Work collaboratively to address client needs and solve client concerns
• Provide audit documentation as required and make sure the internal compliance policies are applied
• Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed

Education & Experience
• bachelor’s Degree in Business Administration, Supply Chain or Finance
• Minimum of 2 years of experience in a finance or supply chain department of a multinational company
• Order Management experience is required
Language requirements
• English & Portuguese & Spanish (preferred)

Technical Skills Requirements
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Strong communication, interpersonal, and organization skills required
• Advanced PC skills (MS Excel, Word, PowerPoint) required
• Experience using SAP is advantage

Physical Position Requirements
• Prague, Czech Republic
• Travel would be required

Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.            
MSD is not accepting unsolicited assistance from search firms / recruitment agencies for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at MSD via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of MSD.  No fee will be paid in the event the candidate is hired by MSD as a result of the referral or through other means.             

Job: Shared Services
Other Locations:
Employee Status: Regular
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Medical, Service Manager, Manager, ERP, Healthcare, Customer Service, Management, Technology

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