Procure to Pay (PtP) Contact Center Support Analyst Job

Date: Sep 3, 2018

Location: Prague, CZ

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Requisition ID: SHA000577

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

MSD Regional Delivery Centers (RDC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The RDC – Europe in Prague, Czech Republic will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Europe region.

The Procure to Pay (PtP) Contact Center Support Analyst will be responsible for the execution and delivery of the customer service for all applicable markets in the Europe. Scope of position includes handling and resolving internal and external stakeholder requests pertaining to procurement process, invoice process, and employee expense management. 

Primary responsibilities for this position include, but are not limited to, the following:

• Resolve customer queries in the areas of procurement, accounts payable and employee expense management inquiries

• Identify, propose, and implement process improvement through daily problem resolution

• Communicate with internal business customers

• Collaborate with various MSD organizations to resolve process and/or technical issues across multiple ERP systems

• Manage significant/strategic relationships with vendors and internal/external stakeholders; develop an excellent working relationship and manage issues proactively

• Actively manage issues in conjunction with internal stakeholders where necessary to achieve satisfactory solutions in a timely manner

• Ensure that reports and metrics related to the supported markets are fed to PTP Manager on time and all deadlines are tightly respected without exception, particularly at month and quarter-end

• Ensure compliance with company policies and procedures in line with SOX requirements and support company mission, values and standards of ethics and integrity

• Collaborate with various personnel to resolve reconciliation issues within system and/or vendor relationships

• Effectively manage and prioritize workload efficiently and accurately while promoting a positive customer service culture


• Bachelor’s Degree in Business Administration, Accounting or Finance

• Minimum of 2 years of experience in a finance or accounting department of a multinational company preferred

• Business-level English language skills (speaking and writing) required; additional languages spoken preferred (German, French, Italian, Spanish, Portuguese, Dutch, Turkish, Greek, Russian, Hungarian, Slovakian)

• Experience working with Case/Ticket Management Software, specifically BMC Remedy

• Experience using SAP desired

• Experience working in an organization providing services across multiple markets or geographies

Technical Skills Requirements

• Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required

• Works effectively in a fast-paced, dynamic environment, under pressure and with a high degree of professionalism

• Team player with a focus on collaboration

• Strong communication, interpersonal, and organization skills required

• Demonstrated commitment to education and professional development 

• Ability to operate independently and navigate through change or uncertainty

• Problem solving and analytical skills with a proactive management style to implement new processes

• Possess a high degree of integrity and personal ethics in implementing corporate policies and procedures

Physical Position Requirements

• Prague, Czech Republic



Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.

Job: Shared Services
Other Locations:
Employee Status: Regular
Number of Openings: 5
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

Job Segment: Accounts Payable, Medical, Help Desk, Information Technology, SAP, Finance, Healthcare, Technology

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