Senior Learning Specialist Job

Date: Jan 28, 2018

Location: Singapore, SG

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Requisition ID: TEC001183

  • Consults with IPT/COE to understand their needs to make appropriate learning assumptions and solutions.

  • Support needs assessment and/or capability gap analyses.  Identify required skills and knowledge that need to be included in the learning intervention in collaboration with Snr Learning Specialist and Associate Director, Learning & Development.

  • Support the business in ensuring Learning and Development processes meet the needs of the organisation from a learning and compliance perspective.

  • Supports the Learning & Development organisation implement, maintain and continuously improve standard site processes, ie. Job Skills & Qualification, SOP Process, Annual GMP, Safety Programmes and New Employee Orientation.

  • Supports the organisation in Permanent Inspection Readiness and cGMP Compliance.

  • Partners with business to develop area capability plans linked to business requirements, inclusive of job, functional and leadership skills as well as development of team capabilities.

  • Collaborate with MMD Learning, Learning Support Services and other MMD sites to leverage best practices.

  • Coaches Subject Matter Experts and Trainers for learning programmes.

  • Delivers assigned routine training as required.

Learning & Development

Learning Consultation

  • Applies knowledge of the business and/or stakeholder to identify learning strategies to enable the critical success factors required to achieve objectives

  • Collaborate with business and is viewed as a trusted advisor.

  • Conducts needs assessment and capability-gap analysis for single learning solutions.

  • Applies learning industry expertise to identify potential learning solutions.

  • Demonstrate impact and benefits of learning organisation on business success through learning solutions.

Instructional Design and Content Development

  • Demonstrates knowledge of instructional design, development, adult learning principles, delivery methods and design platforms.

  • Demonstrates understanding of training needs analysis results and appropriate learning objectives, delivery methods and design strategies.

  • Develops basic learning solutions based on analysis and design primarily using existing content and templates; little to no customization of learning solutions.

  • Acts as a contact for the LSS Design and Development group.

Learning Administration

  • Demonstrates knowledge of the learning solution delivery components.

  • Demonstrates basic understanding of project management tools, resource requirement analysis, and budgeting.

Learning Technology

  • Demonstrates a basic understanding of established learning technologies, tools, and systems

  • Demonstrates an understanding of the role of learning technology in employee capability development.

  • Demonstrates awareness of data standards and system maintenance structure.

Learning Execution & Delivery

  • Applies knowledge of various learning environments when executing and delivering a training programme.

  • Actively applies adult learning principles, and adapts learning approach and activities to reflect learner needs and course objectives to meet desired business outcomes.

  • Prepares subject matter experts to facilitate learning sessions.

  • Develops a basic implementation plan considering the readiness of the business, learners and trainers.

Learning Measurement & Evaluation

  • Selects and understands the “right” data, and uses it to help evaluate individual learning solutions

  • Uses simple data sets to begin drawing broad conclusions about learning trends or issues and anticipate future learning trends or issues

  • Aware of different evaluation methodologies for learning impact; prepares and shares analytical reports.

GMP Responsibilities

  • Attending and successfully completing applicable GMP training, including training in local operating procedures.  Responsible to ensure that this training is accurately recorded in training records.  All training is in compliance with procedures relevant to the role/activity. 

  • Understands and manages compliance documentation to ensure compliance to internal and external regulatory standards.

  • Ensures adherence to Chapter 11 and all Learning & Development policies and processes from site, MMD Learning and Global.

  • Support any EHS or Quality Compliance regulatory audits as required.

  • Ensures Safety and Quality policies and guidelines are followed by all colleagues within the Learning & Development function.  Responsible for bringing to the attention of management any violation in cGMPs and/or other concerns which may affect the safety of People or the safety of product; efficacy, or purity of Merck product.

  • Ensure adherence to Chapter 11 and Learning and Development Processes and Procedures.

People Management:

  • Develops Self in the discipline of Lean Production Systems, JIT, etc. and daily continuous improvement (KATA).   Provides Data to identify and facilitate CI Opportunities within Learning & Development and also within IPT/COE’s.

  • Participates in process improvement projects or LSS implementation projects to achieve measurable benefits such as process improvements or business outcomes

Strategic Thinking, Working across Boundaries:

  • Demonstrates an understanding of how one’s job responsibilities contribute to the department’s goals

  • Demonstrates knowledge of the organisation’s core strategy for long-term success.

  • Demonstrates a willingness to adopt changes to current processes and ways of doing things.

  • Demonstrates an understanding of the local organisation structure and how that affects getting work done.

  • Demonstrates an understanding of one’s roles and responsibilities in the context of one’s team and function.

  • Demonstrates a willingness to seek and consider different perspectives.

High Performance Organisation Toolkit

  • Demonstrates basic understanding of change management methodology/processes and how the methods drive adoption of changes (eg. new process, new system, role changes)

  • Demonstrates basic understanding of how to build and use communications and change readiness assessments to drive change.

  • Has ability to understand how to partner with employees and use MMD’s culture to minimize employee resistance, maximize employee engagement and drive adoption.

  • Demonstrates ability to support delivery of change management activities.

  • Demonstrates an understanding of the benefits of an Inclusive Mindset on the culture of the organisation

  • Practices inclusive behaviours in every interaction.

  • Understands how the use of Behavioural Change and Consequence Management (BCCM) framework aligns behaviours to enable change.

Relationship Management:

  • Practices and sponsors Inclusive Behaviors and mindsets in the flow of work

  • Models behaviors consistent with a Boundary less Organization mindset – Right People, Place, and Time

  • Ensures a collaborative relationship with HR, MPS and the organisation at all times

Productive Communications:

  • Demonstrates the ability to distribute accurate information but may need guidance in appropriately crafting messages for target audience.

  • Demonstrates the ability to speak and write clearly and concisely.

  • Demonstrates skill in selecting appropriate form of communication for the information to be shared.

  • Demonstrates willingness to listen to others.

Build Talent:

  • Partner with the organisation to build diverse talent with the capabilities necessary for future success.

  • Continuously assess competencies versus future needs and plan to fill gaps



  • Bachelor Degree in Adult Education or equivalent

  • Strong operations experience


  • 5 years of experience in Learning & Development or Organisational Development

  • Preferred experience in:

  • 2 years in Pharmaceutical Manufacturing or FMCG

  • Knowledge of Quality systems, cGMP, and regulatory inspections


Leadership, Professional and Functional Competencies*

  • Knowledge of Adult Learning Principles

  • Knowledge of Evaluation Methodologies

  • Working Knowledge of Learning Management System

  • Working knowledge of Microsoft based systems

  • Knowledge of Lean Manufacturing Production Systems (TPS)


Other Personal Attributes:

  • Customer service focus and ability to establish good processes to serve

  • A strong team player with excellent communication, organizational and interpersonal skills and ability to operate in a matrix environment

  • Lean, continuous improvement, problem solving and resolution skills

  • Analytical and presentation skills

  • Keen driver for process improvement

  • Attention to detail

Job: Technical Training
Other Locations:
Employee Status: Regular
Travel: Yes, 5 % of the Time
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD

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